Refund policy

RETURN & REFUND POLICY

All our sales are final, and only warranty and standard technical support will be guaranteed.

In particular , products purchased with discounted price is never returnable or refundable under any circumstance.

Purchases with more that one item of the same type are never refundable.

Orders placed by customers enrolled in the reseller program are never refundable. For reseller, however,  it is possible, in exceptional cases, to return unopened, unused material and to have 50% of the value in store credit ( 50% only of the original paid value except shipping fees).

All sales are final. There will be no returns for refund until further notice.

Sales to international buyers are final and there is no return on items shipped outside of the USA due to custom issues.

We do not store customer PO in memory. By paying for the order the customer expressly accept PVI's terms of sale and return & refund policy, which cancel and replace any other previous agreement or any provision included in the customer's PO.

Before purchase we highly recommend our customers to visit:

https://shop.provideoinstruments.com/pages/provideoinstruments-tech-support-page

and read the technical specifications and manuals of the product, to ensure the product you are about to purchase is the correct one for your application.