Troubleshoot HDMI Sources on VeCOAX ULTRA+

1) Before doing any troubleshooting on the HDMI source connection please confirm the following:

2) If you can see the Color Bars Test Signal from the VeCOAX ULTRA+ on your TV proceed as following:

  • Connect Your HDMI video source to the wanted HDMI INPUT on the VeCOAX ULTRA+
  • PLEASE MAKE SURE the channel you connect the HDMI is the same you are watching on the TV as the VeCOAX ULTRA might have multiple channels
  • Check the related channel LED near the VeCOAX ULTRA+ display turns GREEN
  • You should see Your HDMI on the TV in place of the color bars

3) If you cannot  see your HDMI source in place of the Color Bars do the following steps:

(1) From the Main Menu
Select The Channel>
Channel Setup >
Scroll to second page >
FIXED EDID > set 1080p
Turn Off / On your video source and check to see if now the HDMI is working
If not, Proceed to next STEP (2)

(2) From the Main Menu
Select The Channel #>
Channel Setup >
Scroll to second page >
FIXED EDID > set 1080i
Turn Off / On your video source and check to see if now the HDMI is working
If not, Proceed to next STEP (3)

(3) From the Main Menu
Select The Channel #>
Channel Setup >
Scroll to second page >
FIXED EDID > set 720p
Turn Off / On your video source and check to see if now the HDMI is working
If not, Proceed to next STEP

4) If you still cannot  see your HDMI source in place of the Color Bars do the following steps:

Use another HDMI source to do the test such as a DVD PLAYER, APPLE TV, ROKU Player, BLUERAY PLAYER, AMAZON TV.
DO NOT USE A Computer, or a Game console, or any software driven video device.
Use only a regular TV video source

Proceed as below:

(1) From the Main Menu
Select The Channel #>
Channel Setup >
Scroll to second page >
FIXED EDID > set 1080p
Turn Off / On your video source and check to see if now the HDMI is working
If not, Proceed to next STEP (2)

(2) From the Main Menu
Select The Channel #>
Channel Setup >
Scroll to second page >
FIXED EDID > set 1080i
Turn Off / On your video source and check to see if now the HDMI is working
If not, Proceed to next STEP (3)

(3) From the Main Menu
Select The Channel #>
Channel Setup >
Scroll to second page >
FIXED EDID > set 720p
Turn Off / On your video source and check to see if now the HDMI is working
If not, Proceed to next STEP

IMPORTANT: If by using one of these HDMI TV Video sources (NOT A COMPUTER) you can see the HDMI, it means you need to adjust the other non working HDMI source to output a proper TV compatible format same as the working one.
If it is a computer, please check the output refresh rate, upgrade the firmware of the video card, disable Non-TV resolution etc.
If the format is made same as the working HDMI source TV standard, it will work the same.

IMPORTANT: When using a Satellite or cable Set Top Box we strongly recommend to use a FIXED EDID such as 1080p or 1080i or 720P for the best performances.